Amdocs Expands amAIz Platform with AI-Enhanced Customer Interaction

Amdocs, a major player in software for communications and media companies, has announced enhancements to its generative AI platform, amAIz. This update features advanced AI capabilities for improving customer interactions. The platform introduces GenAI Care and Sales Agents, designed to manage support, billing inquiries, and sales through conversation, aiming for a seamless customer experience.

amAIz uses NVIDIA AI to deliver real-time interaction and visualization, employing microservices like NVIDIA Riva for low-latency speech recognition and synthesis. This integration promises more lifelike digital interactions with expressive avatars. These developments mark a significant step in aligning customer service with digital expectations.

The platform also utilizes AWS tools to navigate latency, accuracy, and cost constraints effectively, ensuring adaptive responses. Amdocs sees these advancements as pivotal for CSPs, enhancing their ability to meet consumer demands efficiently.