FP Discontinues Standardised ERP/CRM System Project

Berlin, September 13, 2024 - Francotyp-Postalia Holding AG has decided to discontinue its globally standardised ERP/CRM system project. The decision follows an external IT evaluation, revealing that despite spending around 23 million euros over six years, no justifiable benefits were evident.

The project faced significant challenges, including high external costs and internal resource commitments. Total costs over the past three years reached approximately 15 million euros, 9.6 million being external expenses. The project, initially slated for completion by Q2 2022, saw its timeframe significantly exceeded.

The review concluded that the original goal of process simplification and associated cost savings across business areas was unfeasible without further substantial investment. Instead, optimizing ERP systems within individual divisions seems more practical.

FP has launched a smaller-scale effort to enhance process and IT landscape efficiency, as part of its ongoing transformation. An audit is currently clarifying the decision-making processes behind the discontinued project.