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ICS Partners with CallCabinet to Enhance Customer Service
ICS.cx has announced a strategic partnership with CallCabinet, aimed at enhancing customer experiences through AI-driven insights and operational efficiency. CallCabinet, renowned for its cloud-native call recording and analytics solutions, supports contact centers worldwide.
Ken Kiernan, President of ICS, emphasized that the collaboration benefits mid-size clients, offering both on-premise and cloud-based solutions. The combination of CallCabinet's platform and ICS's service promises improved customer interaction and quicker implementation.
The partnership features robust security, unlimited data storage, and integration with major platforms like Cisco Webex and Microsoft Teams. Additionally, ICS offers 100 free hours of CX Journey mapping to new customers investing in their WFM Cloud Service by the end of 2024.
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