ICXeed Achieves AWS Select Tier Status, Accelerating Customer Experience Innovation

Sydney, Australia - iCXeed, a pioneer in business process innovation, has achieved Amazon Web Services (AWS) Select Tier Partner status. This certification, granted on April 30, 2024, marks a significant milestone in accelerating customer experience (CX) innovation. Utilising the omnichannel cloud contact centre, Amazon Connect, iCXeed combines cognitive talent from the Philippines with AI-driven services to boost service delivery efficiency and reduce costs by over 40%.

Rain Abueg, Co-Founder and Chief Culture Officer, states that a positive and inclusive company culture drives their success. iCXeed disrupts traditional outsourcing and cloud contact centre technology for SMEs, offering a fully integrated managed service optimising talent, process, and technology.

Arthur Nowak, Co-Founder and CEO, emphasizes that becoming an AWS Select Tier Partner is a testament to their team's dedication. This status aligns with AWS's customer-centric and pay-as-you-go approach, enabling innovation trials without long-term commitments.

Ryan Rayner, Co-Founder and Chief Customer Officer, highlights the quick return on investment, often less than a year, with a 40% cost reduction in customer service operations. This new accreditation enhances iCXeed's digital offerings and expands its services for SMEs.