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Marqii Integrates With OpenTable to Expand Review Management Capabilities
AUSTIN, TX / ACCESSWIRE / June 4, 2024 / Marqii has integrated OpenTable reviews into its review management and analytics platform. This allows hospitality businesses to monitor, respond to, and gain insights from their OpenTable reviews alongside reviews from Google, Yelp, Facebook, GrubHub, Uber Eats, and ezCater, all from a single dashboard.
"Reviews and guest feedback are crucial for improving the guest experience and building customer relationships," said Avi Goren, Marqii Co-Founder and CEO. The integration enables businesses to connect reviews to specific reservations, enhancing the ability to respond effectively and build guest loyalty.
Marqii's platform provides sentiment analysis, keyword breakdowns, and comparative insights to help identify trends and areas for improvement. In early 2024, Marqii clients responded to over 50% of their reviews, significantly higher than the average 35% response rate.
With Marqii's Managed Review Response service, businesses can delegate the task of crafting personalized responses to a team that uses both AI and human intelligence.
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