sur TELEPERFORMANCE (EPA:RCF)
Teleperformance Partners with Kore.ai to Enhance Customer Engagement through AI
Paris, May 30 2024 – Teleperformance, a global leader in digital business services, has been named a platinum partner for Kore.ai, a leader in enterprise conversational and generative AI technology.
As a global reseller and managed services partner, Teleperformance and its digital services arm TP Infinity will utilize the Kore.ai Experience Optimization (XO) Platform V11.0 to deploy AI-driven solutions to enhance customer engagement.
TP Infinity integrates technology innovation with expert conversation design, guided by specialists certified by the Conversation Design Institute. This approach ensures automation and meaningful, customer-centric dialogue, driven by CX strategy consultants leveraging Kore.ai’s award-winning platform.
Kore.ai’s no-code platform will enable TP Infinity to build advanced AI virtual assistants tailored to various customer experience and enterprise automation needs.
TP Infinity's team of over 3,000 consultants operates in 20 countries, focusing on pushing the boundaries of customer experience.
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