Upstream Works Unveils Omni AI Hub for Contact Centers

WOODBRIDGE, ON / ACCESSWIRE / September 10, 2024 / Upstream Works has announced the availability of Omni AI Hub and Upstream Works AI. These solutions are designed for on-premise and cloud contact centers. The Omni AI Hub offers AI orchestration capabilities. It aims to enhance self-service and real-time agent assistance.

The Hub focuses on leveraging existing systems. It allows contact centers to use their preferred AI. Features include automated conversation summaries, transcriptions, sentiment analysis, and intent detection. This aims to improve agent productivity and customer experience.

Rob McDougall, CEO of Upstream Works, highlights the ease of implementing these solutions. The goal is to provide flexible and ready-to-use AI features. This includes a centralized framework for AI capabilities across different environments.

Key features of Omni AI Hub include Agent Assist, AI Messaging Link, and performance analytics. These are designed to standardize and automate processes. The solutions are scalable and secure, offering seamless integration with business applications.

To learn more, contact Upstream Works through their official website or Escalate PR.