USU Launches ITSM Starter Pack Tailored for Medium-Sized Companies

On April 4, 2024, USU Software AG introduced the ITSM Starter Pack, designed to provide a speedy and cost-effective entry into professional IT Service Management (ITSM) for medium-sized businesses. This new offering is intended to offer planning and budget security through an attractive fixed price. The starter pack encompasses consultation, training, and the setup of essential USU Service Management modules like Incident & Service Request, Ticketing, User Management, and an Interface Tool within a Software as a Service (SaaS) environment.

Implementation of the ITSM Starter Pack is streamlined to just five weeks, requiring companies to furnish their organizational and master data, as well as integrate with Active Directory. USU promises flexibility with the option to expand the initial scope or opt for an on-premises installation under customized conditions. This initiative, accessible via the USU website, emphasizes the company's commitment to facilitating a pragmatic, incremental approach to ITSM, which Senior Vice President Achim Rudolph suggests is crucial for corporates to enhance efficiency and cut costs in unpredictable times.