USU Recognized as Leading Enterprise Service Management Provider

Möglingen, July 25, 2024 — In the "Vendor Selection Matrix™ Enterprise Service Management Solutions" study by Research In Action (RIA), USU was acknowledged as a top global provider in Enterprise Service Management (ESM). USU's solution excelled in recommendation rate, price-performance ratio, and customer satisfaction. With an overall score of 9.24, USU secured third place among 20 international providers.

The study, based on a survey of around 1,000 IT and business managers, offers insights into ESM provider selection and market trends. Key trends include the integration of AI and Machine Learning, enhancing operational efficiency and user experience.

USU's AI-driven platform was notably praised for its user-friendliness and comprehensive solution offerings, achieving the second-highest global score. Peter Stanjeck, Senior Vice President at USU, stated, "This award confirms our strategy of improving customer services through innovative technologies like AI."